Returns & Exchanges

At Cronos Watch Store, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return window for all unworn watches in their original packaging. Our streamlined process ensures that your exchange or refund is handled with the same precision as our watches.

1

Initiate Your Request

Log into your account portal or visit our returns page to enter your order number and email address to start the process.

2

Prepare the Package

Place the watch in its original presentation box with all manuals and warranty cards, ensuring it is securely packed in a shipping carton.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Verification and Refund

Once our horologists inspect the item to confirm its original condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing